Get ₹1,000 instant reward points and cashbacks on modular purchases.
Use the web form, write to our service email, or chat with the AI Service Agent — all three create a case instantly. You can track all cases and active status directly on the portal.
All three write to the same case record, so however you get in touch, it's tracked under one reference number from the first message.
A short form right here on the portal — product, symptom, and a photo if it helps. Submit it and you't get a case number immediately, by SMS and email.
Write to service@kitchena.comthe way you normally would. It's matched to your order by sender address or order number, and opens a case automatically.
Chat in plain language. It checks the product knowledge base first and resolves what it safely can — a case is only opened when a technician visit is actually needed.
Simulated Tracking: Kitchena logs each request under your customer profile automatically. Selecting a profile from the simulator dropdown on the left filters and loads active chimney/hob tickets instantly.
Check the status of raised requests, scheduled technician visits, and service center locations instantly. No account or password required.
Select a customer profile below to load their cases and active details instantly.
What we show here is yours to control.Case status, service-center info, and escalation updates are always visible once you're signed in. Whether the AI Agent or a human agent can see other personal details from your account is a setting Kitchena controls per customer.